Privacy Policy
Effective Date: 21. July, 2025
At Crystalance (“we”, “our”, or “us”), accessible at https://crystalance.com, we value your privacy and are committed to protecting your personal information in compliance with international data protection laws, including the General Data Protection Regulation (GDPR), the UK Data Protection Act and UK GDPR, the California Consumer Privacy Act (CCPA), and the Australian Privacy Act 1988 (APPs).
This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or subscribe to our newsletter.
1. Definitions
- Personal Data: Any information that can be used to identify an individual (e.g., name, email address, IP address).
- Processing: Any operation performed on personal data (e.g., collection, storage, use, deletion).
- Data Subject: A natural person whose personal data is processed.
- Third Party: An entity outside of Crystalance who may process your data under specific legal agreements.
2. What Information We Collect
We may collect the following personal information:
Voluntarily Provided Data:
- Your name and email address when you subscribe to our newsletter
- Messages you send via our contact form or email
Automatically Collected Data:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Referral URLs
This data is collected via cookies and third-party analytics tools, such as Google Analytics.
3. How and Why We Use Your Information
| Purpose | Legal Basis (EU/UK) | Legal Basis (AUS/US) |
|---|---|---|
| Sending newsletters | Consent (Art. 6(1)(a) GDPR) | Express consent (APP 6.1) |
| Responding to contact requests | Legitimate interest | Reasonable expectation |
| Improving website content | Legitimate interest | Non-personal data, exempt |
| Detecting misuse or errors | Legitimate interest | Legitimate business purpose |
We do not profile users, make automated decisions, or share your data for advertising purposes.
4. Newsletter Subscription
By subscribing, you consent to receive occasional emails with updates, articles, or promotions related to Crystalance. You can unsubscribe at any time using the unsubscribe link in each email or by contacting us.
We use a reputable third-party email delivery service (e.g., MailerLite, Mailchimp, or similar) to manage subscriptions securely. That provider may store your email address and interaction data (e.g., open rate).
5. Sharing of Your Information
We do not sell, trade, or rent your personal data.
We may share data only with:
- Service providers (e.g., email providers, analytics)
- Regulators or authorities, where legally required
All service providers must comply with relevant data protection obligations.
6. Retention of Data
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Example:
- Newsletter data is kept until you unsubscribe
- Server logs are kept for up to 12 months for security
7. Your Rights
EU/UK Residents (GDPR/UK GDPR):
- Right to access, correct, or delete your data
- Right to data portability
- Right to restrict or object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with your national data authority
California Residents (CCPA):
- Right to know what personal data is collected
- Right to request deletion of your data
- Right to opt-out of data selling (note: we do not sell)
- Right to non-discrimination
Australian Residents (APPs):
- Right to access and correct personal data
- Right to make a complaint if your privacy is breached
To exercise your rights, email us at: [email protected]
8. Cookies and Analytics
We use cookies to:
- Analyze website traffic
- Understand user preferences
- Improve site performance
You can disable cookies via your browser settings. We honor “Do Not Track” signals where legally required.
Analytics services (like Google Analytics) may set cookies and process usage data. You can opt-out of Google Analytics tracking using this browser add-on.
9. Security
We take reasonable technical and organizational measures to protect your data, such as:
- SSL encryption
- Limited data access
- Regular security audits
However, no transmission over the internet can be guaranteed 100% secure.
10. Children’s Privacy
We do not knowingly collect data from individuals under the age of:
- 13 (US, Australia)
- 16 (EU, UK)
If we learn that a child’s data has been collected, we will delete it immediately.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
12. Changes to This Policy
We may update this Privacy Policy to reflect legal, technical, or business changes. The latest version will always be posted here with an updated effective date.
13. Contact Information
For questions, complaints, or data requests, please contact:
Crystalance
Email: [email protected]
Website: https://crystalance.com